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Please read this post regarding ‘General Data Protection Regulations’ (GDPR). Please feel free to contact us regarding this matter for any further information.

*Who is collecting the data?
Eternity melts is collecting the data to keep on file for future information regarding your order. The only person who can access this information at Eternity melts is Faith Paul the owner of Eternity melts.

*What data is being collected?
Name, full address, contact number, email address.

*What is the general basis for processing the data?
The customer has given clear consent to process their personal data for a specific purpose.

*Will the data be shared with any third parties?
The only third party that this information will be shared with is Royal Mail (or any other requested courier) for the purpose of the customer receiving their order. Under no circumstances will personal information be passed onto any other third party.

*How will the information be used?
The personal information given will be used only for the purpose of the customer receiving their order. Information is stored in a file on the website and is only made available to Eternity melts.

*How long will the data be stored for?
The data will be stored safely on file until the individual requests it to be removed. This request can be made via email:

*What rights does the data subject have?
Individuals have the right to be informed about the collection and use of their personal data.
Individuals have the right to access their personal data.
Individuals have a right to have personal data erased.
Individuals have an absolute right to stop their data being used for direct marketing.

*How can the data subject raise a complaint?
If you wish to make a complaint about the way your personal data is handled please email Eternity melts at
If you are not satisfied with the response given, please follow this link to ICO-

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Consent is required for email Eternity melts to process all types of personal data, but it must be explicitly given.
Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.
You may withdraw consent at any time by emailing

Eternity melts will not pass on your personal data to third parties without your consent. Royal Mail will receive your personal data which includes your- name and full address. These details are given to Royal Mail for the purpose of delivering your order to you.

Eternity melts safeguarding procedures includes keeping our files safe with passwords that only the owner knows. Access to the files are only authorised to be looked at by the owner of Eternity melts. No other person has authorisation to access these files where personal data is kept. Personal data is processed in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Returns policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us at . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return postage is to be covered by the customer.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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